Shop with confidence at ChandSitara.com – enjoy a 14-day return window, fast refunds, and hassle-free exchanges. Your satisfaction is always our priority

ChandSitara.com’s refund policy allows customers to request returns within 14 days of receiving their order, with refunds processed within 10 business days once approved. Certain items like perishable goods, personalized products, and sale items are non-returnable.

📝 Refund & Return Policy Overview

Return Window

  • 14 days from the date of delivery to request a return.

Eligibility Criteria

Items must be:

  • Unused and unworn

  • In original packaging

  • With tags attached

  • Accompanied by a valid receipt or proof of purchase

How to Start a Return

  • Email: chandsitaratoday@gmail.com

  • Phone/WhatsApp: +92 312 6705636

  • Returns require prior approval; unapproved returns will not be accepted.

Damaged or Incorrect Items

  • Customers should inspect orders upon delivery.

  • If items are damaged, defective, or incorrect, ChandSitara will arrange a replacement or refund in line with Pakistan’s Consumer Protection Laws.

Non-Returnable Items

  • Perishable goods (food, flowers, plants)

  • Custom/personalized products

  • Personal care items

  • Hazardous materials

  • Sale items and gift cards

Exchanges

  • Initiate a return for the original item.

  • Place a new order for the replacement item once approved.

Refunds

  • Processed within 10 business days after inspection.

  • Refunds are issued to the original payment method.

  • If not received within 15 business days, customers should contact support.


📌 Why This Policy Builds Trust

  • Clear timelines (14-day returns, 10-day refunds) reassure customers.

  • Transparency about non-returnable items avoids confusion.

  • 24/7 support ensures quick resolution of issues.

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